Do maintenance organisations need an SMS?

Increasingly, yes. EASA's Part-145 changes introduced a safety management system requirement for approved maintenance organisations, and other authorities are bringing maintenance into line with the wider SMS framework. CitadelAero provides reporting, risk, assurance, and promotion in one system.

Can CitadelAero handle internal audits and findings?

Yes. Run your audit programme from reusable checklists, raise linked findings in one click, and close each with a verified corrective action plan, all tracked on a visual annual calendar.

Does it track staff authorisations and training?

Yes. The training module tracks competency and currency with automatic expiry calculation and alerts, and a real-time compliance matrix across the team.

Solution

SMS Software for MROs & Maintenance Organisations

Meet the safety management requirement now hitting maintenance organisations across jurisdictions — with one system for reporting, risk, audits, and corrective action.

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In short

Maintenance organisations are increasingly required to operate a formal safety management system — EASA brought maintenance under the SMS framework through Part-145, with other authorities following — aligning maintenance with the rest of aviation under the international SMS framework. CitadelAero gives MROs a single platform to capture occurrences, assess risk, run internal audits, and close out corrective actions — with the audit trail your authority expects.

From occurrence to verified corrective action

Capture maintenance occurrences and hazards, investigate through a structured workflow, and drive every finding to a verified close. Corrective and preventive actions are tracked centrally, with mandatory effectiveness verification and separation of duties built in.

Occurrence and hazard reporting with investigation workflow
Closed-loop corrective action plans with effectiveness verification
Separation of duties enforced on verification

Risk, change and competency on the same record

Maintain a formal risk register, manage change to capabilities and procedures through structured workflows, and track staff training and authorisations with currency alerts — all connected, all auditable.

Risk register with automatic 5×5 scoring and approvals
Management-of-change workflows with sign-off
Training and competency tracking with expiry alerts

Included

What maintenance organisations get

Safety reporting with occurrence, hazard, and improvement reports
Five-phase investigation workflow with risk scoring
Risk register with an automatic 5×5 matrix and approvals
Management of change and other structured workflows
Audit and compliance monitoring with closed-loop findings
Training and competency tracking with currency alerts
Version-controlled document library with read tracking
Cross-module action tracker and board-ready reporting

Questions

Frequently asked questions

Bring your whole SMS into one platform

Every tier carries all fourteen modules, so nothing here is behind an upgrade. The demo environment is populated and open.

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