The terms on which you may use citadelaero.com and its subdomains as a visitor or prospective customer. If you are a paying customer, your use of our products is governed by the Master Services Agreement in addition to these terms.
1. Who we are
1.1
citadelaero.com and its subdomains — including ai.citadelaero.com and any operator subdomain — are operated by JLEC Limited, a company incorporated in Jersey, Channel Islands (company number 165488), trading as CitadelAero.
1.2
Our registered office address is available on request. General enquiries: sales@citadelaero.com. Everything else: help@citadelaero.com.
1.3
By using our Website you accept these terms. If you do not accept them, do not use it.
2. What is on our Website, and what it is not
2.1
Our Website describes our products — the SMS Platform and Chuck — and our aviation consultancy services. It is marketing and general information.
2.2
Nothing on our Website is regulatory advice, legal advice, or a determination of compliance. Content about ICAO, EASA, UK CAA, FAA or any other framework is general information only. You remain responsible for your own regulatory obligations and should take qualified advice on them.
2.3
We take care over our content but do not warrant that it is accurate, complete or current. Descriptions of product functionality may not reflect the current version, and features described as planned may change or not ship.
2.4
Prices are given in a quotation and set out in the Order Form, exclusive of tax. The terms of any purchase are those of the Order Form and the Master Services Agreement.
3. Access
3.1
We make our Website available free of charge and do not guarantee it will be available uninterrupted. We may suspend, withdraw or change any part of it without notice.
3.2
You are responsible for the arrangements necessary to access our Website, and for ensuring that anyone accessing it through your connection is aware of these terms.
4. Intellectual property
4.1
We own or are licensed to use all intellectual property rights in our Website and its content. They are protected by law. You may view, download and print content for your own internal business use in evaluating our products and services.
4.2
You must not use any part of our content commercially without a licence from us, and you must not alter it or separate it from any accompanying text. Our status as author must be acknowledged.
4.3
“CitadelAero” and our logo are our trade marks. You may not use them without our written consent.
5. Acceptable use
5.1
These rules apply to everyone who uses our Website or any of its subdomains. Use it lawfully. You must not:
- (a)scrape our Website, or extract its content in bulk, by automated tools or by repeated requests;
- (b)copy, redistribute, resell or sublicense our regulation library, or a substantial part of it, or use it to build a competing dataset or service;
- (c)probe, scan, load-test or otherwise test the security of our Website, or of any server or system connected to it, without our written permission;
- (d)share or publish an access key or login we have issued, use one issued to someone else, or try to get round the limits on an account; or
- (e)attempt to gain unauthorised access, introduce malware or anything else harmful, or use our Website to send or store anything unlawful, harmful, defamatory or infringing.
5.2
We may withdraw your right to use our Website, or withdraw an access key, for a breach of clause 5.1, and take further action where appropriate.
5.3
If you are a customer, the Acceptable Use Policy provided with your Order Form also applies to your use of our products.
6. Evaluation environments
6.1
Where we provide an evaluation environment on request, it is for evaluation only. It may hold fictional data and may be reset, and anything entered into it may be deleted when it is.
6.2
Unless your Order Form says otherwise, do not submit real occurrence data, personal data or production data to an evaluation environment. It carries no availability commitment, is not covered by any service level, and is not covered by a Data Processing Agreement unless separately agreed.
7. Chuck
7.1
Chuck at ai.citadelaero.com is a paid product available to customers only. Access to it is governed by the Master Services Agreement and Schedule B, not by these terms.
7.2
Where our Website describes what that product can do, clause 2.2 applies: it is general information, not regulatory advice. Output generated by the product is a draft for a competent person to review and verify, and is never a determination of compliance.
8. Contact form
8.1
Information you submit through our contact form is used to respond to your enquiry and to follow up commercially, as described in our Privacy Policy. Do not submit confidential, sensitive or occurrence-related information through it.
9. Links
9.1
Where we link to third-party sites, we do so for information and do not endorse them or accept responsibility for their content.
9.2
You may link to our home page provided you do so fairly, lawfully, and in a way that does not suggest an association or endorsement that does not exist. We may withdraw permission at any time.
10. Privacy and cookies
10.1
Our use of personal data is described in our Privacy Policy, and our use of cookies in section 15 (Cookies) of that policy.
11. Disclaimers and liability
11.1
Our Website is provided free of charge and is not a supply of services for value. To the fullest extent permitted by law, we exclude all conditions, warranties and terms that might otherwise be implied into these terms, including by the Supply of Goods and Services (Jersey) Law 2009.
11.2
Nothing excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.
11.3
Subject to clause 11.2, and because our Website is provided free of charge, we are not liable for any loss or damage arising from use of it or reliance on its content — including loss of profit, business, goodwill or data.
11.4
This clause does not limit our liability to customers. Liability under a paid contract is governed by clause 14 of the Master Services Agreement, which contains its own regime.
12. Viruses and security
12.1
We do not guarantee that our Website is free from viruses. You are responsible for configuring your own technology and using your own virus protection.
12.2
You must not misuse our Website by knowingly introducing anything malicious, or attempt to gain unauthorised access to it or to any server or database connected to it. Report a suspected vulnerability to security@citadelaero.com. Testing the security of our Website or the systems behind it needs our written permission first (clause 5.1(c)).
13. Changes
13.1
We may amend these terms at any time by updating this page. Check it when you visit. The version in force at the time of your visit applies.
14. Governing law
14.1
These terms, and any dispute arising out of or in connection with them, are governed by the law of Jersey, and the courts of Jersey have exclusive jurisdiction.
15. Our other documents
| Document | What it governs |
|---|---|
| Master Services Agreement | The contract between us and paying customers, with a schedule per product |
| Data Processing Agreement | Our processing of personal data on behalf of customers, under Article 28 of the UK and EU GDPR and Article 19 of the Data Protection (Jersey) Law 2018 |
| Privacy Policy | How we handle personal data as controller, and the cookies across all our sites and applications (section 15) |
| Acceptable Use Policy | What customers and their users may and may not do with our products. Provided with the Order Form |
| AI Use Policy | How Chuck must be used. Provided with the Order Form |
| Sub-processors Register | Every third party processing data on our behalf |
| Refund Policy | Refunds and cancellations |
15.1
If these terms conflict with the Master Services Agreement, that Agreement prevails in respect of our products and the relationship with a customer.
© JLEC Limited t/a CitadelAero · citadelaero.com · Version 2.3