The people behind certification and compliance

Compliance experts and technical authors who help operators and aerodromes achieve and maintain certification across jurisdictions — the human complement to our software.

Request a proposal Talk to our team

Multi-jurisdictionIndependent & hands-onSoftware-backed

Software solves part of the compliance problem. The rest takes people who have sat on both sides of an audit — building the AOC, writing the manual, running the SMS, and answering to the regulator. Our consultants work as an extension of your team, from first certification through the years of upkeep that follow.

What we help you with

Six areas of aviation compliance and safety expertise — take one, or engage us across the whole certification lifecycle.

AOC Certification & Start-up

Standing up a new air operator certificate is a long, exacting process. We work alongside your management team from application to award — turning the authority's requirements into a plan you can actually execute, and staying hands-on until you hold the certificate.

Guidance through the certification process with your management team
Company processes and procedures drafted to match your SOPs
Compliance mapped to your issuing authority's requirements
Preparation and support through authority meetings and audits

Operational Documentation & Manuals

Your manuals are where the regulator first meets your operation. Our technical authors produce audit-ready manual and exposition suites for new AOCs and aerodromes — clear, controlled, and written to satisfy the authority the first time — then keep them current as your operation and the rules change.

Manual and exposition suites for new AOCs and aerodromes
Multi-jurisdiction — EASA, FAA, ICAO, and Transport Canada
Amendments and new-approval submissions
Manual Revision Service (MRS): controlled change management, version tracking, and distribution to postholders

Audit, Compliance Monitoring & Gap Analysis

An independent set of eyes finds the gaps before the regulator does. We run one-off, interim, or ongoing audits and compliance monitoring, and measure where you stand today against where you need to be — with a clear, prioritised route to close the difference.

Independent airworthiness, compliance, and safety-risk audits
Interim or ongoing compliance monitoring
Regulatory gap analysis — current state versus target
Prioritised, closed-loop findings and corrective-action plans

Safety Management Systems

A safety management system only works when it is lived, not filed. We help you build and implement an integrated management system that your people actually use — and guide you along the pathway to an operating SMS, with independent assessment of how well it is performing.

Building and implementing integrated management systems
The pathway to an operating SMS
Reaching the “operating” SMS standard now expected at your next regulator audit
Independent management-system performance assessments

Safety Culture, Just Culture & Fatigue Risk

Systems and manuals do not manage safety on their own — people do. We assess the culture behind your SMS, help you build a fair and consistent just-culture approach, and put fatigue risk on a footing you can defend to the regulator and to your crews.

Safety-culture surveys and maturity assessment
Just-culture performance assessment
Fatigue Risk Management: implementation and performance assessment

Human Factors & Crew Performance

Most occurrences trace back to human performance. We bring human-factors expertise across flight and maintenance, from training and investigation support to the data that tells you how your operation is really performing — so you can act on evidence, not anecdote.

Human-factors analysis and maintenance human factors (Part-145 / CAMO)
CRM and human-factors training
Incident-investigation support
Flight Data Monitoring (FDM / FOQA)
Personnel selection

Why our services are different

Expert-delivered, software-backed

Most consultancies hand you a document and leave. Ours are delivered by people, but built on CitadelAero’s own platform — so the work doesn’t end in a PDF on a shared drive. It lands in a system your team can run, and stays connected to the rules it was built from.

Documentation, backed by Regulatory AI

Our authors draft against the actual rule text — with Regulatory AI surfacing the governing requirement and its amendment beside every clause.

Explore Regulatory AI

SMS work, delivered on the SMS Platform

Implementations land in a live system your team keeps using — reporting, risk, audits, and training already structured the way your authority expects.

Explore the SMS Platform

Tell us about your project

Whether it’s a new AOC, a manual suite, an audit, or an SMS to stand up — tell us where you are and we’ll scope the support you need.

Request a proposal Talk to our team