Services
Certification, manuals, and audits from aviation specialists.
Compliance specialists and technical authors who take operators and aerodromes through certification and keep them there — across the UK CAA, EASA, the FAA and ICAO.
Practice areas
- AOCAOC certification & start-up
- DOCOperational documentation & manuals
- AUDAudit, compliance monitoring & gap analysis
- SMSSafety management systems
- CULSafety culture, just culture & fatigue risk
- HUMHuman factors & crew performance
Why us
Practice
Six areas. Take one, or the whole certification lifecycle.
AOC certification & start-up
Standing up a new air operator certificate is a long, exacting process, and the authority will not tell you how to pass it. We work alongside your management team from application to award — turning the requirements into a plan your postholders can actually execute, and staying hands-on until you hold the certificate.
- Guidance through the certification process with your management team
- Company processes and procedures drafted to match your SOPs
- Compliance mapped to your issuing authority's requirements
- Preparation and support through authority meetings and audits
Operational documentation & manuals
Your manuals are where the regulator first meets your operation. Our technical authors produce manual and exposition suites for new AOCs and aerodromes — controlled, consistent, and written to be accepted first time rather than returned with comments. Then they keep them current, which is the part most operators underestimate.
- Manual and exposition suites for new AOCs and aerodromes
- Multi-jurisdiction — UK CAA, EASA, FAA and ICAO
- Amendments and new-approval submissions
- Manual Revision Service: controlled change management, version tracking, and distribution to postholders
Audit, compliance monitoring & gap analysis
An independent set of eyes finds the gaps before the regulator does. One-off, interim or ongoing — we audit against the requirement rather than against a house checklist, and we tell you what we found in the order you should fix it.
- Independent airworthiness, compliance, and safety-risk audits
- Interim or ongoing compliance monitoring
- Regulatory gap analysis — current state versus target
- Prioritised, closed-loop findings and corrective-action plans
Safety management systems
A safety management system only works when it is lived, not filed. We help you build and implement a management system your people use, and take you along the pathway to an operating SMS — the standard your next regulator audit will be measuring, not the one on the certificate.
- Building and implementing integrated management systems
- The pathway to an operating SMS
- Reaching the “operating” standard now expected at regulator audit
- Independent management-system performance assessments
Safety culture, just culture & fatigue risk
Systems and manuals do not manage safety on their own; people do. We assess the culture behind your SMS, help you build a just-culture approach that survives its first hard case, and put fatigue risk on a footing you can defend to the regulator and to your crews.
- Safety-culture surveys and maturity assessment
- Just-culture performance assessment
- Fatigue Risk Management: implementation and performance assessment
Human factors & crew performance
Most occurrences trace back to human performance. We bring human-factors expertise across flight and maintenance — training, investigation support, and the flight data that tells you how the operation is really being flown, rather than how it is described in the manual.
- Human-factors analysis and maintenance human factors (Part-145 / CAMO)
- CRM and human-factors training
- Incident-investigation support
- Flight Data Monitoring (FDM / FOQA)
- Personnel selection
What is different
Most consultancies hand you a document and leave.
Ours are delivered by people but built on CitadelAero’s own software, so the work does not end as a PDF on a shared drive. It ends in a system your team runs, still connected to the rules it was written from.
Documentation, drafted against the rule text
Our authors write with CitadelAI surfacing the governing requirement, and the amendment it belongs to, beside the clause they are drafting.
SMS work that lands in a live system
Implementations end in software your team keeps using — reporting, risk, audits and training already structured the way your authority expects to see them.
Next
Tell us where you are, not where you would like to be.
A new AOC, a manual suite that has drifted, an audit finding you need closed, or an SMS to stand up from nothing — say which, and we will scope it honestly, including the parts you do not need us for.