CitadelAero
ICAO Annex 19 Compliant

Aviation Safety Management, Built for the Modern Operator

Replace paper-based SMS with a single platform covering safety reporting, risk, compliance, training, and more — purpose-built for ICAO Annex 19 compliance.

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Built for aviation organisations across the globe

AirlinesCharter & VIPPrivate OpsAirportsANSPsMROsPart-145OEMsTraining OrganisationsFlying Schools

ICAO

Annex 19 aligned

Multi-jurisdiction

EASA · UK · FAA · GCAA · 2-REG

One platform

Complete SMS, no add-ons

Designed for how aviation safety actually works

Safety Reporting

Capture every hazard, protect every reporter

Full occurrence (OCC), hazard (HAZ), and continuous-improvement (CIF) report forms with anonymous submission to protect reporters. An automated 5-phase case workflow ensures nothing gets missed. SM-ICG hazard taxonomy provides standardised classification, and PDF export satisfies regulators.

  • Anonymous submission by default
  • SM-ICG hazard taxonomy
  • 5-phase workflow: Inbox → Triage → Investigate → Pending Close → Closed
  • PDF export & KPI analytics dashboard
Risk Management

Quantify and mitigate risk systematically

Pre- and post-mitigation likelihood/severity matrices show exactly how each control measure reduces risk. Approval workflows route assessments to the right manager. Cases link directly to safety reports, ensuring full traceability from hazard to mitigation.

  • Pre/post mitigation matrices
  • Approval workflows
  • Linked to safety cases for full traceability
  • Risk analysis dashboard
Compliance Auditing

Evidence-based audit management at scale

Build reusable checklist templates for any audit type. Findings are categorised as observation, minor, or major. A visual timeline shows audit history at a glance, and follow-up actions are created automatically — closing the loop between finding and resolution.

  • Checklist templates
  • Observation / minor / major findings
  • Visual audit timeline with file attachments
  • Auto-created follow-up actions

Simple, transparent pricing

30-day free trial. Card required. Cancel anytime.

Starter

£119
/month

or £99/mo billed annually

For Part-NCC corporate, small aerodromes, and micro-charter.
Up to 5 aircraftUp to 30 users
  • All 14 modules
  • Standard support
  • £499 setup — waived on annual
Start free trial
Most popular

Professional

£229
/month

or £189/mo billed annually

For small AOC holders, Part-145 MROs, and regional aerodromes.
Up to 15 aircraftUp to 75 users
  • All 14 modules
  • Priority support
  • £999 setup — waived on annual
  • Custom branding
Start free trial

Enterprise

Custom
For groups and larger operators with complex requirements.
Unlimited aircraftUnlimited users
  • All 14 modules
  • Dedicated support
  • Setup included
  • Single sign-on (SSO) on the roadmap
Contact us

All plans include all 14 modules. No per-module add-ons. Full pricing details →

Everything your SMS needs, in one place

Fourteen integrated modules covering the complete aviation safety management lifecycle. No add-ons, no per-module pricing — all included.

Safety
Anonymous reporting with 5-phase case workflow, SM-ICG hazard taxonomy, and PDF export.
Risk
Risk register with pre/post mitigation matrices and approval workflows.
Compliance
Audit management, findings tracking, checklist templates, and visual timelines.
Training
Staff training records, expiry tracking, and team compliance matrix.
Documents
Folder-based document library with version control and acknowledgement workflows.
Workflows
Management of change, onboarding, and custom template builder with auto-created actions.
Meetings
Safety review boards with agendas, minutes, action links, and recurring series.
Actions
Unified cross-module action tracker with priority filters and overdue highlighting.
Dashboard
Management & SPI dashboard with an Organisation / My work toggle, capability-driven.
Reports
Board-pack PDF reporting with scheduled email delivery to the safety committee.
Notifications
In-app and email notifications with a daily reminder digest across every module.
Activity Log
Append-only audit trail recording who did what, and when, across the platform.
Users & Permissions
Capability-based access with module, record, and folder-level permission control.
Settings
Operator configuration, units, permissions matrix, safety groups, and reference data.
Explore all features

How we compare

Purpose-built aviation SMS versus generic safety platforms and manual processes.

Feature
CitadelAeroPurpose-built
Generic SMS PlatformPaper / Spreadsheet
Purpose-built for aviation
ICAO Annex 19 aligned
All modules included — no add-ons
Anonymous safety reporting
SM-ICG hazard taxonomy built in
Structured 5-phase case workflow
Pre/post mitigation risk matrices
Automated cross-module actions
Compliance audit management
Multi-tenant data isolation
Full support Partial / add-on Not available

See it in action — no sales call required

Explore a live demo environment pre-populated with realistic aviation safety data.

Launch Demo