Services
Human Factors & Crew Performance
Aviation human factors consultancy — human-factors analysis for flight and maintenance (Part-145 / CAMO), CRM and HF training, incident-investigation support, Flight Data Monitoring (FDM / FOQA), and personnel selection.
In short
Scope
Where human performance is decided
Five strands spanning the flight deck, the hangar, and the data that shows what is really happening in both.
Human-factors analysis and maintenance human factors (Part-145 / CAMO)
Human-factors analysis applied where the error actually occurs, including the maintenance environment — where Part-145 and CAMO organisations carry a distinct and frequently underweighted set of human-factors risks.
CRM and human-factors training
Training delivered by people who have flown the line and investigated what happens when it goes wrong, so sessions turn on your operation's real scenarios rather than the same published case studies everyone has already seen.
Incident-investigation support
Investigation support that gets past the individual to the conditions that produced the outcome — the finding that prevents a recurrence, rather than the one that closes a file.
Flight Data Monitoring (FDM / FOQA)
Setting up or interpreting the flight data that shows how the operation is genuinely being flown — the exceedances, the drift, and the trends worth acting on before they become occurrences.
Personnel selection
Selection processes that assess the non-technical attributes a role actually demands, so crew and maintenance recruitment is judged on more than licences and hours.
What is different
Most consultancies hand you a document and leave.
Ours are delivered by people but built on CitadelAero’s own software, so the work does not end as a PDF on a shared drive. It ends in a system your team runs, still connected to the rules it was written from.
Documentation, drafted against the rule text
Our authors write with Regulatory AI surfacing the governing requirement, and the amendment it belongs to, beside the clause they are drafting.
SMS work that lands in a live system
Implementations end in software your team keeps using — reporting, risk, audits and training already structured the way your authority expects to see them.
Next
Want to know how your operation is really flown?
Tell us whether it is training, an investigation, or flight data you need support with, and we'll scope the work.