AOC Certification & Start-up Support

Hands-on AOC certification support for new air operators — guidance through the process with your management team, procedures drafted to your SOPs, compliance mapped to your issuing authority, and support through authority meetings and audits.

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Standing up a new air operator certificate is a long, exacting process. We work alongside your management team from application to award — turning the authority's requirements into a plan you can actually execute, and staying hands-on until you hold the certificate.

How we support your certification

Four strands of work that run from your first application through to the award of the certificate.

Guidance through the certification process with your management team

We work directly with your accountable manager and postholders, translating the authority's certification phases into a sequenced plan with owners and dates — so your team always knows what the regulator expects next and who is producing it.

Company processes and procedures drafted to match your SOPs

Your procedures are written around how you actually intend to operate, not lifted from a template. We draft the company processes that sit behind the certificate so they match your standard operating procedures and survive first contact with the operation.

Compliance mapped to your issuing authority's requirements

Every requirement of your issuing authority is mapped to the evidence that satisfies it, so the compliance position is demonstrable at any point in the process rather than reconstructed at the end.

Preparation and support through authority meetings and audits

We prepare your team for each meeting and inspection, and are there through them — anticipating the questions, closing the findings, and keeping the certification timeline moving.

Why our services are different

Expert-delivered, software-backed

Most consultancies hand you a document and leave. Ours are delivered by people, but built on CitadelAero’s own platform — so the work doesn’t end in a PDF on a shared drive. It lands in a system your team can run, and stays connected to the rules it was built from.

Documentation, backed by Regulatory AI

Our authors draft against the actual rule text — with Regulatory AI surfacing the governing requirement and its amendment beside every clause.

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SMS work, delivered on the SMS Platform

Implementations land in a live system your team keeps using — reporting, risk, audits, and training already structured the way your authority expects.

Explore the SMS Platform

Planning a new AOC?

Tell us which authority you're applying to and where you are in the process — we'll scope the support you need to reach award.

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