SMS Platform
A complete safety management system, structured to ICAO Annex 19.
Fourteen modules structured to ICAO Annex 19: occurrence, hazard and continuous-improvement reporting, a five-phase case workflow, pre- and post-mitigation risk matrices, audit findings tracked to closure, training expiry, document control and management of change.
ICAO Annex 19 · SM-ICG taxonomy · EASA · UK CAA · FAA · GCAA · 2-REG
- Standard
- ICAO Annex 19
- Modules
- Fourteen, all included — no per-module pricing
- Frameworks
- EASA · UK CAA · FAA · GCAA · 2-REG
- Case workflow
- Five phases, Inbox through Closed
In practice
Three places where an SMS usually leaks.
Safety reporting
Reports arrive anonymously, then follow a fixed path
Occurrence (OCC), hazard (HAZ) and continuous-improvement (CIF) forms, with anonymous submission available on every one — the reporter decides, not the administrator. What follows is the same for all of them: a five-phase case that will not let a report sit unclassified, and a PDF export the authority will accept.
Risk management
Risk, before and after the control measure
Two matrices per assessment. The first is where the hazard sits untreated; the second is where the mitigation claims to have put it. Showing both is the difference between a risk register and a list of good intentions — and it is what an inspector reads first. Assessments route to the manager who owns the acceptance, and each one links back to the safety case it came from.
Compliance auditing
Findings that cannot quietly go missing
Build a checklist template once and reuse it. Findings are graded observation, minor or major, and each one creates its follow-up action automatically, so closure is a state in the system rather than an email someone remembers sending. The audit timeline shows the history with the evidence still attached.
Pricing
Priced by fleet and headcount, not by module.
Setup and onboarding are done by our team rather than left to a documentation site.
Every tier includes all fourteen modules; there are no per-module add-ons. Full pricing detail.
Contents
Fourteen modules. No add-ons, no per-module pricing.
Every tier includes every module. What changes between tiers is how many people you put on it.
- 01
Safety
Occurrence, hazard and continuous-improvement reports, submitted anonymously if the reporter chooses, worked through a five-phase case and classified against the SM-ICG taxonomy.
- 02
Risk
Risk register with pre- and post-mitigation likelihood/severity matrices, so a control measure has to show what it actually moved. Assessments route for approval.
- 03
Compliance
Audit management with reusable checklist templates, findings graded observation / minor / major, and a visual timeline of what was audited when.
- 04
Training
Staff training records with expiry tracking and a team compliance matrix — who is current, who lapses next month.
- 05
Documents
Folder-based library under version control, with acknowledgement workflows so you can show who read the revision.
- 06
Workflows
Management of change, onboarding, and a template builder that creates the follow-up actions rather than leaving them to memory.
- 07
Meetings
Safety review boards with agendas, minutes, linked actions, and recurring series for a standing committee.
- 08
Actions
One tracker across every module, filtered by priority, with overdue items surfaced rather than buried.
- 09
Dashboard
Management and SPI dashboard with an Organisation / My work toggle. What each user sees follows their capabilities.
- 10
Reports
Board-pack PDF reporting, scheduled by email to the safety committee on the cadence you set.
- 11
Notifications
In-app and email notification with a daily reminder digest, drawn from every module rather than configured per module.
- 12
Activity Log
Append-only audit trail of who did what and when — the record an auditor asks for on day one.
- 13
Users & Permissions
Capability-based access control down to module, record and folder level.
- 14
Settings
Operator configuration: units, the permissions matrix, safety groups and reference data.
Also from CitadelAero
Regulatory AI Intelligence
The platform runs your safety processes. This answers the regulations behind them. Ask Chuck what the rule says and the answer comes back with the passages it was built from.
Cited, not guessed
Every answer comes back with the rule references and passages it was built from — and refuses rather than inventing law it cannot cite.
Multi-jurisdiction
FAA, EASA, UK and 2-REG frameworks today, with GCAA and other registries on the roadmap.
Amendment-aware
Each citation is dated to the revision it came from, so you know which version of the rule you are reading.
Positioning
Against a general safety platform, and against the spreadsheet.
Aviation-specific requirements are where general-purpose tools stop and manual processes never started.
| Requirement | CitadelAero | General SMS tool | Paper / spreadsheet |
|---|---|---|---|
| Purpose-built for aviation | Full support | Not available | Not available |
| ICAO Annex 19 aligned | Full support | Partial / add-on | Not available |
| All modules included — no add-ons | Full support | Not available | Not available |
| Anonymous safety reporting | Full support | Partial / add-on | Not available |
| SM-ICG hazard taxonomy built in | Full support | Not available | Not available |
| Structured five-phase case workflow | Full support | Partial / add-on | Not available |
| Pre/post mitigation risk matrices | Full support | Partial / add-on | Not available |
| Automated cross-module actions | Full support | Not available | Not available |
| Compliance audit management | Full support | Partial / add-on | Not available |
| Multi-tenant data isolation | Full support | Partial / add-on | Not available |
Demo