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CitadelAero

Capability

Aviation Safety Reporting Software

From a reported occurrence or hazard to a closed, investigated case with a full PDF report — the foundation of your safety management system.

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In short

Safety reporting is the heartbeat of an SMS: if people don't report, you can't see your risk. CitadelAero makes reporting quick enough that people bother, and investigation rigorous enough that the authority accepts the outcome — capturing occurrences, hazards, and continuous-improvement ideas, then driving each one through a structured five-phase case workflow, with anonymous submission to support a just culture and analytics built from the fields you already capture.

Reporting that supports a just culture

Staff can submit three report types — occurrence (OCC), hazard (HAZ), and continuous improvement (CIF) — through a structured form, with the option to report anonymously so people feel safe raising concerns. The occurrence form captures everything in one record rather than scattering detail across emails.

  • Three report types: occurrence, hazard, and continuous improvement
  • Anonymous submission to protect reporters and encourage reporting
  • Structured occurrence form capturing 100+ fields in a single record

A five-phase case workflow

Every report becomes a case that moves through Inbox → Triage → Investigate → Pending Close → Closed, with phase locking so steps can't be skipped. Risk is scored at triage, root causes are classified against a standard taxonomy, and corrective actions are raised and tracked from inside the case.

  • Inbox → Triage → Investigate → Pending Close → Closed, with phase locking
  • Risk scoring at triage (likelihood × severity) with High/Medium/Low display
  • SM-ICG hazard taxonomy for standardised root-cause classification
  • Actions created and tracked directly from within each case

Turn reports into insight

Because every field is captured to a structured record, the analysis dashboard makes your whole reporting history analysable — categorical breakdowns, numeric histograms, and flag analysis — with click-to-cross-filter, drill-through to matching reports, and CSV export. KPIs track against monthly targets, and each case exports a PDF report.

  • Analysis dashboard with cross-filtering and drill-through to reports
  • KPI tracking with monthly targets and auto-calculated indicators
  • PDF export — interim report for open cases, full closure report when closed

Included

Safety reporting in CitadelAero

  • Occurrence, hazard, and continuous-improvement reports
  • Anonymous reporting for a just culture
  • Five-phase case workflow with phase locking
  • Risk scoring at triage
  • SM-ICG hazard taxonomy
  • Actions raised from within each case
  • Cross-filterable analysis dashboard
  • Interim and closure PDF reports

Questions

Frequently asked questions

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See safety reporting in CitadelAero

Every tier carries all fourteen modules, so nothing here is behind an upgrade. The demo environment is populated and open.

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